Information Technology or IT has undoubtedly become the main employment generator for key cities in the country such as Cebu and Iloilo, now dubbed as emerging hubs for Business Process Outsourcing or BPO.
This was the assessment of Outsource Philippines, a Knowledge Process Outsourcing (KPO) provider which offers services such as contact center, multimedia development, writing, editing, research, web development, computer aided-design or CAD, and transcription.
There are some 5,155 employees working in 13 BPO companies in Iloilo city and province out of the 9,098 seats so there are still available employment opportunities for qualified jobseekers, according to the Department of Trade and Industry (DTI) provincial office.
BPO’s “back office” offer services like payroll, billing, logistics, human resource, credit collection, credit analysis, and job recruitment in behalf of the company that is outsourcing the job functions, said website outsourcingdefined.com.
Employees who work in “front office” are those who have direct contact with the clients by offering technical support, customer service, marketing, and advertising.
IT outsourcing is “growing fast and is driven by converging global megatrends such as growth of knowledge economy and global technology revolution.”
This was the evaluation of the Information and Communications Technology (ICT) division of Department of Science and Technology (DOST) and the Philippine Software Industry Association.
The country’s outsourced IT services is said to remain to be the lowest in costs while maintaining a wide variety of skilled and talented professional workers, with the government making strong efforts to support the industry.
IT is vital in the way people make business especially at this day and age when consumers and the general public are spending more time online, stressed Outsource Philippines.
IT outsourcing makes sense because it means contracting a company’s computer service, computer programming, or any Internet-related work to another company, the firm said.
IT involves a lot of functions and responsibilities that outsourcing can manage in an independent and affordable way rather than directly employing in-house providers, it added.
IT outsourcing can be provided in various industries with IT processes especially projects where budgets and resources are either limited, the company suggested.
Outsourcing provides additional 24/7 support to get any project completed promptly or beat deadlines – it is usually responsible for speeding up the process dramatically, affirmed Outsource Philippines.
Whatever the business path may be, the point is that the workforce in outsourced IT services should be happy and satisfied – there’s nothing to fear about the changes going on – for as long as people are aware of taking control of their own lives, declared Outsource Philippines.
Outsourced IT services continue to contribute hugely to keep the local economy buoyant amidst economic recession and crisis – with the Philippines on its way to double its global market share by year 2016, stakeholders agreed.
Together with India and China, the Philippines is recognized as one of the largest suppliers of IT workforce in Asia Pacific region today. It ranked consistently number one in providing available knowledge-based workers worldwide, based on surveys by US-based Meta Group.
Many skilled and semi-skilled American workers of large and multinational corporations planning to outsource their IT departments are losing their jobs to workers in outsourcing destinations in Asia, said Outsource Philippines.